Refund policy

REFUND POLICY

The Store by Jonathan Rexford

DIGITAL PRODUCTS — 30-DAY GUARANTEE

Digital products (downloadable document systems, kits, templates, and guides) carry a 30-day satisfaction guarantee.

If within 30 days of purchase you are not satisfied, email us at [your email] and tell us what didn't work for you, and we will refund your purchase. That's the whole process — no forms, no fight.

Because digital products are delivered instantly and cannot be returned, refund requests must include a brief note on what didn't meet your expectations. Refunds are issued to the original payment method, typically within 5–10 business days of approval.

SERVICES

Services — including document preparation, deal reviews, consultations, and working sessions — are billed for professional time and work performed. Service purchases become final once the work has been delivered or the session has been held.

If you need to cancel a service before work has begun or a session has been held, contact us and we will refund or reschedule at your request.

PROFESSIONAL TYPING & CUSTOM DOCUMENT PREPARATION

Orders that include custom document preparation or professional typing become final once the completed documents have been delivered to you. One round of revisions is included where stated in the product description.

HOW TO REQUEST A REFUND

Email jonrexford@gmail.com from the address used at checkout, with your order number and a brief description of the issue. Requests are answered within 2 business days.

CHARGEBACKS

We ask that you contact us before disputing a charge with your card issuer — nearly every issue can be resolved faster and easier directly, and refunds under this policy are honored as written.

QUESTIONS

Contact: jonrexford@gmail.com phone 772-321-2290 

This policy applies to purchases made directly through this store. Nothing in this policy limits any rights you may have under applicable law.