Refund policy

REFUND POLICY

Rexford Mercantile

DIGITAL PRODUCTS — 30-DAY GUARANTEE

Digital products (downloadable document systems, kits, templates, and guides) carry a 30-day satisfaction guarantee.

If within 30 days of purchase you are not satisfied, email us at jonrexford@gmail.com and tell us what didn't work for you, and we will refund your purchase. That's the whole process — no forms, no fight.

Because digital products are delivered instantly and cannot be returned, refund requests must include a brief note on what didn't meet your expectations. Refunds are issued to the original payment method, typically within 5–10 business days of approval.

HOW TO REQUEST A REFUND

Email jonrexford@gmail.com from the address used at checkout, with your order number and a brief description of the issue. Requests are answered within 2 business days.

CHARGEBACKS

We ask that you contact us before disputing a charge with your card issuer — nearly every issue can be resolved faster and easier directly, and refunds under this policy are honored as written.

QUESTIONS

"Contact: jonrexford@gmail.com phone 772-321-2290"

This policy applies to purchases made directly through this store. Nothing in this policy limits any rights you may have under applicable law.